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Renaitre Waste Management
Effective Date: 01/01/2026

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1. Introduction

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Renaitre Waste Management (“we”, “us”, “our”) is committed to protecting your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our waste removal services or interact with us.

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2. Data Controller

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Renaitre Waste Management is the data controller responsible for your personal data.

Contact details: Renaitre
Address: Unit 13 Freeland Park, Poole, Dorset, BH16 6FH
Email: Waste@renaitre.co.uk
Phone: 0191 486 2803

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3. Personal Data We Collect

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a. Information You Provide

  • Full name

  • Address (waste collection location)

  • Email address

  • Phone number

  • Payment details

  • Details of your waste removal request

 

b. Automatically Collected Data

  • IP address

  • Browser type and device information

  • Website usage data (via cookies)

 

c. Service Information

  • Waste type and collection history

  • Property access instructions

  • Photographs (for quotes or compliance where necessary)

 

4. Lawful Bases for Processing

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We rely on the following lawful bases under UK GDPR:

  • Contract – to provide services you request

  • Legal obligation – to comply with environmental and waste regulations

  • Legitimate interests – to operate and improve our business

  • Consent – for marketing communications (where applicable)

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5. How We Use Your Data

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We use your personal data to:

  • Arrange and carry out waste collections

  • Communicate about bookings and services

  • Process payments and maintain records

  • Comply with legal obligations

  • Improve our services and customer experience

  • Send marketing communications where permitted

 

6. Sharing Your Data

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We do not sell your personal data. We may share your data with:

  • Employees and subcontractors

  • Licensed waste carriers and disposal facilities

  • Payment processors

  • IT service providers

  • Regulators such as the Environment Agency and local authorities

All third parties are required to process your data securely and lawfully.

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7. Duty of Care Compliance

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As a waste management provider, Renaitre Waste Management complies with its legal Duty of Care obligations under UK environmental law. This includes:

  • Ensuring waste is handled, transported, and disposed of safely and legally

  • Only working with authorised and licensed waste facilities

  • Maintaining accurate waste transfer notes and related documentation

  • Retaining records for the legally required period

  • Providing documentation to customers upon request

Personal data included in waste documentation is processed in line with data protection laws.

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8. International Transfers

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We do not transfer personal data outside the UK unless appropriate safeguards are in place.

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9. Data Retention

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We retain personal data only as long as necessary:

  • Customer records: up to 6 years (for legal and tax purposes)

  • Waste transfer documentation: as required by law

  • Marketing data: until consent is withdrawn

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10. Your Rights

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Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

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11. Data Security

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We implement appropriate technical and organisational measures to protect your data, including:

  • Secure systems and storage

  • Restricted access to personal data

  • Staff training on data protection

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12. Cookies

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Our website may use cookies to improve your experience. You can manage cookies through your browser settings.

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13. Third-Party Links

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Our website may contain links to other websites. We are not responsible for their privacy practices.

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14. Changes to This Policy

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We may update this Privacy Policy from time to time. Updates will be published with a revised effective date.

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15. Contact Us

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If you have any questions about this Privacy Policy or your data:

Renaitre Waste Management
Contact details: Renaitre

Address: Unit 13 Freeland Park, Poole, Dorset, BH16 6FH

Email: Waste@renaitre.co.uk

Phone: 0191 486 2803

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